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M5 Fixed Ops University
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Service Advisor Training

Service Advisor Certification Series (Demo)
Writing a Great RO (Example)
Intro to M5U
Advisors - Prepare for the Guest
Advisors - Initiating Guest Interactions
Advisors - The Walk Around
Advisors - Writing a Great Repair Order
Advisors - Increasing Menu Sales
Advisors - Facilitating the Repair
Advisors - Status Communications
Advisors - Increasing ASR Sales
Advisors - Overcoming Sales Objections
Advisors - Active Delivery

Cashier

Best Practices for the COVID-19 Work Environment

Best Practices for Your Service Department During the COVID-19 Pandemic (Part 1)
Low Touch/No Touch - COVID-19 Best Practices (Part 2)
Mobile Service Option - COVID-19 Best Practices (Part 3)
Valet & Re-delivery - COVID-19 Best Practices - (Part 4)

SOA Testing

SOA Part 3
SOA Part 2
SOA Part 1

Porter Courses

Service Personnel - Introduction and Overview
Service Personnel - Customer Service Skills
Service Personnel - Handling Incoming Vehicles
Service Personnel - Vehicle Redelivery

Group Leader Training

Group Leader - Introduction and Overview
Group Leader - Dispatch Best Practices
Group Leader - Meetings
Group Leader - Motivation and Counseling

Charm School

M5 Charm School Part 1
M5 Charm School Part 2


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